As a 501(c)(4) nonprofit organization with a social mission, Delta Dental of Missouri is distinguished by a sense of duty that runs deep, through the very core of our culture. Six sustainable corporate values guide our decisions:
- Excellence
- Integrity
- Respect and Trust
- Innovation
- Stewardship
- Celebration
Our commitment to improving oral health in the communities we serve drives us in our quest to eradicate preventable chronic oral disease. This mission also drives our business model. The more successful we are in meeting the needs of our clients, producers, members and provider partners, the greater is our ability to fulfill our mission in the community.
Each of our members benefits from this mission. As we work to improve the oral health of our communities, we realize that good oral health is clearly associated with good overall health. We stay focused on successful collaborations with our partners to achieve our shared objective, the improved oral health of our members and community. Our core values and our mission truly come to life in our sponsorships, contributions and volunteerism in the community. To see how Delta Dental of Missouri is working to improve oral health, visit our community page.
Exceptional care and service are hallmarks of the Delta Dental experience for all of our clients, members and business partners. These numbers speak volumes:
- 96% Dentists in Missouri in our networks
- 97.7% Claims processed within 14 days
- 99.8% Accuracy of payments
- 99.9% Inquiries resolved on first contact
- 98.8% Members satisfied with customer care
- 5.7 seconds Average speed to answer
We pledge to continue to develop smart benefit plans that promote preventive care, provide access to the largest network of dentists and dental professionals across the nation, and raise the bar in customer care so it is easy to use our benefits.